Online Support: Access our knowledgebase to find answers to the most frequently asked questions, or contact us for more help.
The problem is caused by parental control settings. Note that disabling parental control in DVD Profiler does not affect the online settings!
The Online Collection system defines Adult titles as any title with either an Adult genre or an Adult rating.
On the website, under My Profiler->Online Collection->Settings, check whether adult titles are set to display. There are two settings - the "Private" setting, which controls what is seen when you're logged in, and the "Public" setting, which controls what others see.
If this answered your question, please let us know
First, select Tools->Options->Online, and click Test Internet Connection. DVD Profiler will self-configure and attempt to access the Invelos servers.
If the connection test fails and you are otherwise able to access the Internet, the problem is very likely due to a local firewall. Configure your firewall to allow DVD Profiler to access the Internet, (specifically to www.invelos.com and static.invelos.com).
Once you've reconfigured your firewall, retry the Test Internet Connection feature.
First, check to ensure that available space is sufficient on the mobile device destination. Also ensure that your device has the latest firmware, as errors writing large and/or many files to memory cards can be caused by out of date firmware.
If writing through ActiveSync still generates errors, you can bypass them by using the direct memory card writing synchronization in DVD Profiler 3.5 and higher. Here's how to set this up:
Once this is set up, you can perform synchronizations by connecting your mobile device and placing the card into your desktop's card reader. DVD Profiler will remember the other settings and complete the synchronization.