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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Deleting an item from collection makes the program crash
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DVD Profiler Unlimited Registrantblackjackmark
Registered: August 31, 2007
Posts: 4
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Running the new version on iPad 3  running iOS 6.0.1. Every time I delete an item the program crashes. Once I reopen I see the item was successfully deleted but it's very annoying 
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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I'm unable to reproduce this.  Please forward crash logs for this to support@invelos.com and we'll take a look.  How to retrieve crash logs.
Invelos Software, Inc. Representative
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Anyone else seeing this?
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar Contributorpdf256
PC, iOS and Android
Registered: March 13, 2007
United States Posts: 810
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No issue on my iPod running iOS 6.01.

pdf
Paul Francis
San Juan Capistrano, CA, USA
DVD Profiler Unlimited RegistrantStar ContributorMikeForakr
Registered: June 5, 2007
Posts: 1
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I've been experiencing the same issue since applying the most recent update.  I'm running an Ipad with IOS version 5.1.1

Seeing the same issue, when I delete a record, the program crashes; upon reopening the app and reviewing, the item was successfully deleted...
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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This has been corrected for the upcoming 2.0.1.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile RegistrantKatarnJK
Registered: April 5, 2007
Posts: 20
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I hope it also corrects the problem with deleting a database.

When I couldn't get the database downloaded from the desktop, I (inadvertently) created a new database and downloaded it from the online collection. Now I have two: Default (with 0 entries), and DVD Profiler (with ~6,000 entries). Every time I try and delete the empty Default database, the phone either hangs (forcing me to do the two-finger reboot) or crashes and reboots on its own.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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The deletion of a large database can take some time.  Leave it and let it finish.  We'll look to improve this in a future release.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile RegistrantKatarnJK
Registered: April 5, 2007
Posts: 20
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That's just it, I wasn't deleting a large database -- I was deleting an empty one!

And it wasn't just taking a long time -- the phone rebooted! By itself!

That's not a performance problem, that's a bug. Both yours, for crashing the phone, and Apple's, for letting you.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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We haven't seen that one in testing.  Please forward crash logs for this to support@invelos.com and we'll take a look.  How to retrieve crash logs.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile RegistrantKatarnJK
Registered: April 5, 2007
Posts: 20
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Done.

Browsing through the crash report, I noticed something cute:

Exception Codes: 0x8badf00d

Get it? 

I gotta remember that one. I've seen 0x0badc0de and 0xdeadc0de.
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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I get the crash with the recent update. actually its worse then that, the app on ipad2 now closes immediatly
when i try to open it.
 Last edited: by whotony
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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If you're seeing a crash, please send us the crash log along with a brief note about when the crash occurs.  How to retrieve crash logs.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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I'll see if I can figuRe out the report a crash log but for now, I deleted the app and re-added it and reloaded my collection from on,ine back onto my ipad2.

Everything was fine until I moved a bunch from wish list to a new cat, "want list". Got them all in there and then the app crashed and now won't open again.
DVD Profiler Unlimited Registrantwhotony
Registered: March 19, 2007
Posts: 43
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I tried to send the log but they couldn't decipher the file.

Anyway I had to delete the app three times.

Each time it crashed was whilei was using the showcase mode and multi select to move things. Each time i moved the last movie out of the wish list tab to make it an empty tab, the app crashed and wouldn't open again.

So I left a few in there this time, in wish list that is and it hasn't crashed again so,far.
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