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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Losing a lot of profiles
Author Message
DVD Profiler Unlimited Registranttwinpiper
Registered: July 25, 2009
Posts: 1
Posted:
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I just did an upgrade from version 2.7 to 2.8 and I have lost a lot of my dvd's in the list. I have the complete 11 years of M.A.S.H. but now since the upgrade it is only listing for 6 years. Also, I have the complete 8 years of Home Improvement. Now I am only seeing 4 years listed.

I have had this problem before. It is a BIG pain in the ---- to have to reinstall all this info everytime I do something new on your program. I am about ready to remove the program and find another one that works.
DVD Profiler Unlimited RegistrantStar ContributorAddicted2DVD
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 17,334
Posted:
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Never seen or heard of this happening before. Did you make a back-up before you upgraded? If so just restore the back-up and all should be fine.

If not.... do you have your collection online? You can restore from there as well... but if you have some local only images... you won't be able to get them back this way.
Pete
 Last edited: by Addicted2DVD
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,463
Posted:
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Quoting twinpiper:
Quote:
I have had this problem before. It is a BIG pain in the ---- to have to reinstall all this info everytime I do something new on your program. I am about ready to remove the program and find another one that works.

And this is your first post?????

Anyway, you are posting in the user forum that is mostly monitored by users like yourself.

If you have a serious issue with the program, especially if you are losing data, you should also use the official Support process. Deal with the company, Invelos, and its support team directly biy opening a ticket. The forum is a great augment to the support process, but it does not substitute for it.

Best of luck. We are always concerned and sympathetic when our colleagues are having troubles. We will help all we can, but it seems you need the "big guns."
Thanks for your support.
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 Last edited: by mediadogg
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