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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Win32 Error. Code: 6  The Handle is invalid.
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DVD Profiler Mobile RegistrantGMan4911
Registered: August 28, 2009
Posts: 23
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I am running DVDP in a remote desktop.  The error occurs when the dialog for adding DVDs to my collection is displayed and the remote desktop is minimized.

This is with DVDP 3.7.0 Build 1426
DVD Profiler Desktop and Mobile RegistrantStar Contributorhevanw
Registered: March 18, 2007
Belgium Posts: 426
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Tried to add my NY gift DVDs and having exactly the same problem. I clicked the Add DVD icon and then was flooded with a few dozen Win32 Error Code 6 popups.
Probably no coincidence that I'm also running DVD Profiler through Remote Desktop.

PS: I am using 3.7.1 and in addition I actually also added DVDs on Xmas day and had no problem then (also through Remote Desktop).

Edit: as stated by GMan4911, the problem indeed only triggers when I minimize my Remote Desktop session. As long as I stay in my RDP session, everything works fine. This probably explains why I didn't have any issues on Xmas.
 Last edited: by hevanw
DVD Profiler Desktop and Mobile Registrantmediadogg
Aim high. Ride the wind.
Registered: March 18, 2007
Reputation: Highest Rating
United States Posts: 6,463
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Quoting GMan4911:
Quote:
I am running DVDP in a remote desktop.  The error occurs when the dialog for adding DVDs to my collection is displayed and the remote desktop is minimized.

This is with DVDP 3.7.0 Build 1426

Current product is: 3.7.1 (Build 1436)

Not much use in posting bugs against old versions when upgrades are free! 
Edit: I now see Repter's report. Seems like an issue.
Thanks for your support.
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 Last edited: by mediadogg
DVD Profiler Mobile RegistrantGMan4911
Registered: August 28, 2009
Posts: 23
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I have an open support ticket for this issue.  I have also upgraded to the latest release and the problem is still there.

One thing that I forgot to mention was that the final screen asks to send an error report to Invelos.  When I click OK, I get an HTTP error.

Tech support wants me to boot my remote PC in safe mode with networking to see if the problem persists.  However, I am not able to open a remote desktop into the remote PC when it is booted in safe mode with networking.  So I am stuck until I get that resolved.

Repter, can you give that a try and report back your findings?
DVD Profiler Desktop and Mobile RegistrantStar Contributorhevanw
Registered: March 18, 2007
Belgium Posts: 426
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I also get the HTTP error at the end when it suggests to submit bug report.

Can't/Won't try the safe mode thing with the remote machine. First of all, since we both have it, it seems very unlikely that it's a problem with our remote machine. Plus, this is my home server which runs multiple services and it has neither a screen nor a keyboard so it would be too much of a hassle to reboot it in safe mode.
As long as no one is reporting that he doesn't have a problem with RDP and minimizing it, I won't assume it's a problem with our computers.
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