| Author |
Message |
| Registered: June 7, 2007 | | Posts: 5 |
| | Posted: | | | | I have 3.6.1 build 1392. I have 103 DVD entered. Now when I try just about ANYTHING, the program freezes (locks up). Some of the things I can't do... Add a DVD, Tools->Options...
Things I have tried.
Repair Database
startup in default mode (hold ALT,CTRL key)
delete default layout file (found this in another thread that I can't post to)
I can't post to the normal forum because I haven't paid for a full license. I am NOT going to pay for a full license if I can't even add DVDs without the program locking up.
Any help would be appreciated.
Ron |
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| Registered: March 13, 2007 | Reputation:  |  Posts: 1,946 |
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| Registered: June 7, 2007 | | Posts: 5 |
| | Posted: | | | | I don't have any extra plugins installed. Only what comes with the standard install.
This shouldn't matter now, I start up in "Diagnostic Startup" and "Do not load plugins" "use a default layout" and "Do not perform the check for new versions"
I'm just adding (trying) DVDs to my collection. I went way past 50 and didn't have any problems until now. I could understand a problem if this happened right after I hit 50, but I'm at 103 now.
Ron |
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| Registered: March 19, 2007 | Reputation:  |  Posts: 6,018 |
| | Posted: | | | | Could you please check whether the Tahoma font is installed on your system (search for Tahoma.ttf)? DVD Profiler needs this font to be installed. |
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| Registered: March 11, 2009 | | Posts: 211 |
| | Posted: | | | | The most likely culprit is a local firewall. Try temporarily disabling it, and if that works, then configure it to allow DVD Profiler to access the Internet. |
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| Registered: June 7, 2007 | | Posts: 5 |
| | Posted: | | | | Quoting dee1959jay: Quote:
Could you please check whether the Tahoma font is installed on your system (search for Tahoma.ttf)? DVD Profiler needs this font to be installed. Found it in \windows\fonts\tahoma.ttf and \windows\system32\dllcache\tahoma.ttf Ron |
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| Registered: June 7, 2007 | | Posts: 5 |
| | Posted: | | | | Quoting Forum Moderator: Quote:
The most likely culprit is a local firewall. Try temporarily disabling it, and if that works, then configure it to allow DVD Profiler to access the Internet. I am not running any local firewall. I am using VPN to my work, but I've been doing that way since I installed the software. Nothing (that I know of) has changed on my machine, network, etc. from when DVD Profiler was working till now. It literally worked fine and then the next time I tried to add a DVD, the program locks up. I am about to try and uninstall/install. I've backed up my database. I am assuming that uninstall will NOT remove my backup, is that correct? Ron |
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| Registered: January 1, 2009 | | Reputation: |  Posts: 3,087 |
| | Posted: | | | | Quoting astro721: Quote:
...I am about to try and uninstall/install. I've backed up my database. I am assuming that uninstall will NOT remove my backup, is that correct?
Ron No, it won't remove the back up. But to be sure, you could do a copy of the backup file to a different drive and/or to an external drive/usb stick. | | | | Last edited: by VirusPil |
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| Registered: June 7, 2007 | | Posts: 5 |
| | Posted: | | | | I uninstalled and re-installed and everything is working now. When I uninstalled, I said to leave database and when I restarted after re-install, all my DVDs showed back up.
Ron |
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| Registered: March 13, 2007 | | Reputation: | | Posts: 1,946 |
| | Posted: | | | | Good to hear your problems are solved. This is a great DVD cataloging program. It's 30$ well spent.
Welcome to the asylum. | | | View my collection at http://www.chriskepolis.be/home/dvd.htm
Chris |
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