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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
Local and online movie database not matching
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DVD Profiler Unlimited RegistrantScruffyBamboo
Registered: August 4, 2009
Canada Posts: 6
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Hi,

I just got this program, and was really keen on the "export database online" function (allows my friends to easily check my dvds).

However, I'm having a problem - my online database is not the same as my local one, no matter how often I update it.  And I checked - it's not the Adult setting (I tried with both on or off).

Maybe this helps - it only seems to happen with TV shows.  For example, I have Entourage seasons 1 - 5, but only season 1 is showing up online (even though all 5 show up locally).

Is this a known bug?  I tried searching the forums, but I didn't find anything about this.

P.S. Something else that might help - when I first entered my TV box sets, it asked me if I wanted to add all the child discs, which I did.  After consideration, I decided that I didn't want them, so I removed them (they threw off my disc count).  I didn't solve the problem, but I did notice that the new series I just bought (Deadwood Seasons 1-3) and entered without the child discs are showing up fine online (but still no luck with the others).

Anyway - any help would be appreciated.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Did you try the adult settings in the website?  Click on "My Profiler" above, then "Online Collection", then check both "Adult Titles" checkboxes.
 Last edited: by Dr. Killpatient
DVD Profiler Unlimited RegistrantStar ContributorArdos
Registered: July 31, 2008
Reputation: High Rating
United Kingdom Posts: 2,506
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I just looked at your online collection here and can see 5 seasons of Entourage, season 3 having parts 1 and 2.
DVD Profiler Unlimited RegistrantScruffyBamboo
Registered: August 4, 2009
Canada Posts: 6
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Yup, tried that.  No go.
DVD Profiler Unlimited RegistrantScruffyBamboo
Registered: August 4, 2009
Canada Posts: 6
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Quoting Forget_the_Rest:
Quote:
I just looked at your online collection here and can see 5 seasons of Entourage, season 3 having parts 1 and 2.


Really?  Cool... so it's probably a refresh setting on my end... even though I hit "Refresh about 10 times...

Thanks though - it gives me something to go on.
DVD Profiler Unlimited RegistrantScruffyBamboo
Registered: August 4, 2009
Canada Posts: 6
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More info - I just checked with Explorer (I usually use Firefox) and everything seems fine, like Forget_The_Rest said... so it looks like it's a cache thing with Firefox, although you'd think that hitting "Refresh" would solve it...

Oh well - almost got it figured out.  Thanks for your quick help guys.
DVD Profiler Unlimited RegistrantScruffyBamboo
Registered: August 4, 2009
Canada Posts: 6
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Final update - solution for anyone having the same problem as I was having:

I ended up deleting the cookies associated with Invelos, and now everything comes up fine.  Not sure if this is a bug or not, and not sure that if it is, it's in Profiler or Firefox.  Anyways, the solution is simple enough.

Thanks again for your help.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
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Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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One thing to try is to hold down the SHIFT key and click the Reload button in Firefox, that forces a reload and ignores the cache.  If flushing the cookies worked but flushing the cache didn't, sounds like a bug to me.
 Last edited: by Dr. Killpatient
DVD Profiler Unlimited RegistrantCDownes1982
Registered: July 20, 2007
Posts: 23
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I had the same problem, except ALL of my Entourage seasons weren't showing...to me, that says it's something to do with the profiles, and not any cookies/cache.

I clicked on the 'my profiler' and checked the box to show adult titles in the public listing and then they appeared.  Not sure I agree with classifying Entourage as an 'adult title', since I assume that's meant for pornography.

Anyway, thanks to the good Dr. for the helpful solution.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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I believe it's the "NR" rating.
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