Ouch

Hate being rude this way
But what If:
You are an old dvd profiler user, with a premium account since October 6th 2002
And one day during December 2009 you are confronted to a virus attack and a crash disk as well.
Well it's not a problem at all just restore backups and be back soon.
Yep but can't put the hand on the old invocative software key registration.
So just send an email explaining the trouble and providing a lot of proof regarding your old account and so on, to the charming owners of that so nice software company.
In return get only this robotic answer: "Do you have your original PayPal transaction ID that could be used to validate the account?"
Then provide the original PayPal transaction ID as asked
And get nothing in return, even after asking again, and again, and stil get nothing after 2 month.
So being enable to restore your more than 700 dvd titles due the unregistered limitation software, you install and old version and export your collection elsewhere.
I did love your software, but acting that way with customers - and it’s not about the 30 USD or whatsoever but a just a matter of principle – is definitely gross.
Regards

Quoting Patken:

Quote:
Ouch

Hate being rude this way
But what If:
You are an old dvd profiler user, with a premium account since October 6th 2002

then the 1st thing I do when when I register at Invelos in June of 2007 is I make sure to get my account transferred over... 

Quote:
And one day during December 2009 you are confronted to a virus attack and a crash disk as well.

Quote:
Well it's not a problem at all just restore backups and be back soon.
Yep but can't put the hand on the old invocative software key registration.

So even though you registered here in 2007 you never upgraded to 3.whatever it was? Seems a bit odd. Everyone I know that registered here quickly upgraded. There was no reason not too.

Quote:
So just send an email explaining the trouble and providing a lot of proof regarding your old account and so on, to the charming owners of that so nice software company.

Actually IVS, the company you paid the money too, is no longer in business. They had multiple owners, of which Ken Cole was one.

Quote:
In return get only this robotic answer: "Do you have your original PayPal transaction ID that could be used to validate the account?"

Wow - seems really nice of them to help you track down your error, especially since IT'S A DIFFERENT COMPANY!

Quote:
Then provide the original PayPal transaction ID as asked
And get nothing in return, even after asking again, and again, and stil get nothing after 2 month.
So being enable to restore your more than 700 dvd titles due the unregistered limitation software, you install and old version and export your collection elsewhere.

Too bad.

Quote:
I did love your software,

You loved it so much you never upgraded?!?    You've never used the Invelos spftware version in 3 years, not for 700 titles anyway.

Quote:
but acting that way with customers - and it’s not about the 30 USD or whatsoever but a just a matter of principle – is definitely gross.

Seriuosly? You loose your registration information from another company 8 years ago and you are blamming Invelos? When you computer crashed I'm sure you lost other software. I'm sure if you didn't have your windows key Microsoft would have just given you a new one with your receipt. It's up to you to keep these things, not the software provider. I know if I loose my registration codes for other programs I'm SOL.

Good luck with your new software. I don't think you're going to get much sympathy around here...

While i echo the sentiments of my colleagues and find your attitude to be deplorable...have yiou tried paying a vist to the old Intervocative site and click on the Registration information to see if you could find your key there, you may have to be able to provide your old Account Name and Password. If that works the first thing you should do is upgrade to the latest version. In the meantime drop the bad attitude. I just tried the old IVS site for my information and bang zoom, up it came. Typed in my user name and my password that was it.

If you can't remember your old information you may be SOL, but that is hardly Invelos' fault.

Skip

Looks like you are were here in June 2007 ..
should be fairly simple after this point.

Quoting Dr. Killpatient:

Quote:
Hard drives/computers will crash and you will lose all your data.  It's not a matter of if, it's a matter of when.

So backup your data!

Well said! 

Quoting Dr. Killpatient:

Quote:
I missed the part where he said he restored from backups so he did have a backup of data.  Good job on that!

I have a mail folder that I aptly named "Important Emails" that I keep all my registration emails and I frequently back that up as well.

So I update my previous statement to read "So backup your registration emails!"

Well said Dr.

Mediadogg, if it weren't for your comment I'd never even bothered to answer in a thread that begins with an insult....

Quoting DJ Doena:

Quote:
Mediadogg, if it weren't for your comment I'd never even bothered to answer in a thread that begins with an insult....

Hmmm. Well, I've been cut so much slack by folks who tolerated my frustrations with something, that I sometimes try to return the gesture to a new person. Kind of a "what goes around ..." idea.

Edit: Well I said my piece. No more posting. Back to plugin upgrades ... (booorrring ....)